hi77 bed's Privacy Policy

1. Introduction and Applicability

This privacy policy applies to the websites and services operated by hi77 bed. By using our platform, you agree to the terms described in this policy. hi77 bed is committed to full transparency in the collection, processing, and storage of users' personal information.

This document works alongside our Terms and Conditions, and it is recommended to read both documents together. This policy applies equally to every registered member who uses our services.

hi77 bed believes that users should have full control over their personal information. The purpose of this policy is to inform you about what information we collect, why we collect it, and what your rights are.

2. Types of Information Collected

2.1 Information Provided Directly

We collect the following information during account registration:

• Full name and date of birth
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• Documents submitted for identity verification
• Preferred language and communication method

2.2 Transaction Information

When making deposits or withdrawals via bKash, Nagad, or Rocket, the transaction date, amount, and transaction reference number are recorded. We do not hold the full account details stored with the mobile financial service provider.

2.3 Automatically Collected Information

Some technical information is collected automatically while using the platform, such as:

• IP address and device identifier
• Browser type and operating system
• Time of website access and session duration
• Pages visited and navigation patterns
• Referral source (how you arrived at the site)

3. How Information Is Collected

hi77 bed collects information in the following ways:

3.1 Registration Form

Information you fill in directly when opening an account reaches our system through a secure connection. All form data is transmitted via SSL encryption.

3.2 Cookies and Tracking Technologies

Our website uses cookies to improve the user experience and ensure the platform functions correctly. Detailed information about the cookies policy can be found below in Section 7.

3.3 Customer Support Communication

Information provided when contacting our support team via live chat or email may be stored for the purpose of improving service quality and resolving issues.

3.4 Third-Party Verification Services

Where required during the identity verification process, information may be verified through approved third-party verification services.

4. Purpose of Using Information

hi77 bed uses collected information only for specific and legitimate purposes. The main purposes are as follows:

4.1 Account Management

Information is used to create, manage, and secure your account. This includes login verification, password recovery, and detecting suspicious activity.

4.2 Transaction Processing

The necessary information is used to complete deposit and withdrawal transactions via bKash, Nagad, and Rocket. Ensuring transaction security and preventing fraudulent activity are also part of this.

4.3 Bonuses and Promotions

Account and transaction information is reviewed to apply bonuses to your account, verify wagering conditions, and provide promotional benefits.

4.4 Customer Support

Your account and transaction history is made available to the support team as needed to provide 24-hour live chat and email support.

4.5 Responsible Gaming

As part of our responsible gaming programme, we monitor playing patterns and use this information to activate automatic alerts or protective measures where needed.

4.6 Technical Improvement

Statistical usage data is analysed to improve the performance of the website and app, identify errors, and enhance the user experience.

5. Information Storage and Security

hi77 bed applies industry-standard technical and organisational measures to protect your information. Ensuring security at every level is our primary responsibility.

5.1 Encryption

All data transfers are encrypted using SSL/TLS technology. Sensitive information including passwords is stored in hashed form in the database — no staff member can view it directly.

5.2 Access Control

Only authorised staff can access user information, and only on a need-to-know basis. Every access is logged and regularly audited.

5.3 Retention Period

Information may be retained for a defined period in line with legal and business requirements, both while the account is active and after it is closed. After this period, information is securely deleted or anonymised.

5.4 Response to a Data Breach

In the event of a data breach, hi77 bed will notify affected users as quickly as possible and take immediate steps to minimise harm.

6. Sharing Information with Third Parties

hi77 bed never sells your personal information to third parties for commercial purposes. However, limited information sharing may occur in specific circumstances:

6.1 Service Providers

The minimum necessary information may be shared with trusted third-party partners for services such as payment processing, identity verification, and customer support. These partners are bound by strict confidentiality agreements and may use the information only for the specified purpose.

6.2 Game Providers

Game software providers such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe may process gameplay data. However, your full identity or financial information is not shared with them.

6.3 Legal Obligations

It may be legally required to provide information based on a court order or a valid request from a competent authority. In such cases, hi77 bed tries to keep the information supplied to a minimum.

6.4 Business Transfers

User information may be transferred in the event of a change in business ownership or a merger. If such a change occurs, we will notify you in advance, and the new owner will be required to provide the same level of protection as this privacy policy.

7. Cookies Policy

Cookies are small text files stored in your browser that help improve the quality of the service.

7.1 Essential Cookies

These cookies are necessary for the core functionality of the website — maintaining login sessions, saving language preferences, and carrying out security checks. The site will not work properly without these cookies.

7.2 Analytics Cookies

Analytics cookies are used to understand which pages are visited most and where technical issues occur. This information is processed in statistical form and is not personally identifiable.

7.3 Functional Cookies

Functional cookies are used to remember your preferred game category, display settings, and language preference. This means you do not need to reconfigure settings each time you log in.

7.4 Cookie Controls

You can delete cookies or stop accepting new ones at any time from your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

8. Your Rights

Every user of the hi77 bed platform has the following rights regarding their own personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you and to receive a copy of it. Contact customer support to make this request.

8.2 Right to Correct Information

If any information in your account is incorrect or outdated, you may request a correction. Due to verification processes, some information may not be directly editable.

8.3 Right to Delete Information

After closing your account, you may request that your personal information be deleted in certain circumstances. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Such requests will be processed within a reasonable time.

8.5 Right to Data Portability

With your consent, you may request that certain information collected about you be provided in a standard structured format.

9. Protection of Minors

hi77 bed strictly does not provide services to anyone under the age of 21. Age is verified during account registration, and anyone under 18 is not permitted to complete the registration process.

If anyone under 21 has inadvertently created an account, it will be closed as soon as this comes to our attention and the associated information will be deleted.

If a parent or guardian believes their child is using this platform in any way, please contact our support team immediately. We will take the necessary steps promptly.

10. Policy Changes

hi77 bed reserves the right to update this privacy policy from time to time. Updates may be needed when the scope of services expands, new technology is introduced, or legal changes occur.

For significant changes, registered users will be notified in advance by email or through a notification on the platform. Continued use of the platform after changes have been made will be considered as your agreement to the updated policy.

The date of the most recent update will always be shown at the top of this page. It is recommended to review this policy regularly. More information about us can be found on our hi77 bed About Us page.

11. Contact

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, you can reach us in the following ways:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

Privacy-related requests are generally processed within 30 business days. For complex requests this period may be extended, but we will notify you if that is the case.

For comprehensive information about our services, visit the FAQ section — you will find answers to many common questions there.